Confidence in Carbon

Next to your bike frame itself, nothing has a greater impact on the handling and performance of your ride than your wheels. Upgrading with a carbon mountain bike wheel set or carbon road bike wheel set is the fastest, easiest and most impactful way to improve the ride quality of your bike.

Bontrager carbon wheels can give you an aerodynamic advantage on the road, lighten up your trail ride and dramatically improve responsiveness – all without sacrificing strength or durability.

We want you to be as confident in your purchase as we are in our product. That’s why we back every carbon wheel purchase with the Carbon Care Wheel Loyalty Programme. The parameters of the programme are simple: in the unlikely event that you damage your Bontrager carbon wheels within the first two years of ownership, we’ll repair or replace them for free. We’ll also continue to offer coverage after two years from the original date of purchase, with steeply discounted rebuild or replacement available to all original owners of Bontrager carbon wheels, regardless of the date of purchase. This programme applies to Bontrager carbon wheels that come as standard on bikes as well as aftermarket wheel purchases, and comes at no additional cost to the original owner.

 

If you suspect that your wheel is damaged:

1. Stop riding the bike
2. Take the bike to an authorised Trek retailer. You can find your local retailer here.
3. Your retailer will initiate the process to have your wheel replaced or repaired through Carbon Care.

Always ride safely. For more important safety information, see your local retailer or refer to your owner’s manual.

FAQ

What is the Carbon Care Wheel loyalty Program?

It is a loyalty program that provides no cost replacement or repair of carbon wheels for the first two years of ownership, and replacement or repair at a set, steeply discounted price thereafter for any riding damage to specified carbon wheels that happens outside of warranty for the original owner.

How does a customer get enrolled in the Carbon Care Wheel Loyalty Program?

All sales of specified new carbon wheels are automatically qualified for the loyalty program.

What about bikes that come with Bontrager carbon wheels as OE spec?

All sales of Trek bikes that come equipped with Bontrager Carbon wheels also have those wheels automatically qualified for the Carbon Care Wheel Loyalty Program.

If someone buys a new carbon wheelset, how long does the Carbon Care Wheel Program last?

The Carbon Care Wheel Loyalty Program offers no cost replacement or repair for two years to the original owner, and steeply discounted repair or replacement thereafter, for as long as they own the product.

What if I am not the original owner?

While the Carbon Care Wheel Loyalty Program is available exclusively to the original owner, all Bontrager and Trek carbon products are eligible for a loyalty discount of 20% off replacement of an affected carbon product.

Does this apply to aftermarket wheels only?

It covers all specified Bontrager Carbon wheels.

What about the Bontrager Carbon wheels that came on my bike?

They are covered as well.

Will there be replacement rims in stock?

Replacement carbon rims will be in stock globally through service centers.

If a customer brings in a rim, what is the process?

Use the non-warranty service claim process on Dexter. Select the Bontrager Wheel Guarantee UFO Code.

What is covered?

Any damage to a Bontrager carbon rim that occurs while riding and is deemed outside of warranty.

I bought a bike with new Bontrager carbon wheels last year, is that covered?

Yes, the program is retroactive from the original purchase date.

When does the program start?

The updates to the program begin immediately and cover any wheel breakage going forward from November 1st, 2018.

What about wheels that were damaged in the last two years?

Wheels damaged before Nov 1, 2018 do not get any additional coverage beyond the original program and are not eligible for no cost replacement.