Trek / Bontrager/ Electra Limited Warranty
We’ve Got You Covered
We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below.
First Things First
Contact an authorized retailer or distributor to initiate a warranty claim. Proof of purchase is required.
Lifetime
Frame sets (frame and rigid fork), main frame and full suspension swing arms for the lifetime of the original owner
Bontrager wheels with carbon rims
Two Years
. Apparel
. Parts and accessories
. Rear suspension linkage components, including bearings, rocker link and accompanying hardware and components
. Bontrager wheels with alloy rims
. Paint and transfers
Subsequent Ownership
Subsequent owners (second or later) are entitled to a 3 year warranty from the date of purchase from the retailer on the Trek frame and Trek fork. This does not include items such as wheels, suspension forks, drive train components, etc. Proof of original purchase is required.
This Warranty Does Not Cover
. Normal wear and tear
. Improper assembly
. Corrosion
. Improper maintenance
. Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
. Damage or failure due to accident, misuse, abuse, or neglect
. Labour charges for part replacement or changeover
. Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty
This warranty applies to:
• All model year 2020 and newer bicycles
• Parts and accessories purchased after 1 August 2019.
Any products not specifically included above are omitted, but may be included in the 2012-2019 Trek Care Limited Warranty.
This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Trek and Electra are not responsible for incidental or consequential damages unless prohibited by local laws. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.
| TREK CARE We’ve Got You Covered. Every new Trek bicycle comes with our industry’s best warranty and loyalty programme – Trek Care. Absolutely free, once your Trek Bicycle is registered, Trek Bicycle Corporation provides each original retail purchase of a Trek bicycle an amazing warranty against defects in materials and workmanship. It’s our way of standing behind the bikes we make. |
REGISTER YOUR BIKE To qualify for Trek Care, you must register your bike. Registration is a quick and easy way to protect yourself and your new bicycle. Keeping a record of your bike can prove invaluable if your bike is ever lost or stolen. It’s also the best way to guarantee that we can contact you if we have any technical updates or other important product information that you need to know. And no, your information is shall prevail.
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| UNCONDITIONAL BONTRAGER GUARANTEE If for any reason you’re not satisfied with a Bontrager aftermarket purchase, return the item and original sales receipt to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride. |
CRASH REPLACEMENT Every Bontrager helmet comes with Crash Replacement. If your helmet is impacted within the first year of ownership, Bontrager will replace it at no charge. Send the helmet, postage pre-paid, with a copy of your receipt and a description of the accident. We will send you a new helmet upon receipt of your crashed helmet.
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| CARBON CARE We want you riding your bike as much and as safely as you can, so we make it easy to replace a damaged carbon frame or part through Trek Carbon Care. Carbon Care is a programme exclusive to Trek owners that offers riders significant discounts on replacements for damaged carbon fibre frames, forks, and parts. Visit your authorized Trek retailer to get started. |
WHEELS WARRANTIED FOR LIFE Every set of Bontrager carbon wheels comes with a lifetime warranty against defects. Plus, they’re backed by the Carbon Care Wheel Loyalty Program, which offers free replacement or repair to the original owner for wheels that sustain damage within the first two years of ownership (and deeply discounted replacement regardless of the date of purchase )
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