Our guarantee to you
We want you to be confident in your purchase. That’s why every Bontrager product we offer comes with the backing of our 30-Day Unconditional Guarantee. In addition we also offer some of the best replacement and loyalty programs in the industry. So read on to learn more and shop with confidence knowing we’ve got your head and your back.
Crash Replacement Guarantee With our Crash Replacement Guarantee, we will provide you with a free replacement helmet if it is involved in a crash within the first year of ownership. Simply contact us or your local retailer with the crashed helmet, original sales receipt, details of the incident, and a return address for your replacement. |
30-Day Unconditional Guarantee If for any reason you’re not satisfied with a Bontrager aftermarket purchase, return the item, along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride. This guarantee includes Bontrager aftermarket components, apparel, and accessories. Bontrager OE (original equipment) componentry sold as part of a bicycle is excluded. Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense. |
Carbon Care Wheel Loyalty Program If you damage a Bontrager carbon wheel while riding within the first two years of ownership, we will replace or repair it for free*. It’s that simple. This coverage applies to Bontrager carbon wheels that come stock on bikes as well as aftermarket wheel purchases. |
Bontrager Women’s Saddle Exchange Our Awesome Products for Everyone initiative was created to offer more high-end options to more riders of all genders. In order to make sure that you get the best fit possible, we are offering a Bontrager Women’s saddle swap on the brand new Domane carbon and new Fuel EX platforms. At the time of purchase, if you find that you need an alternate saddle, your retailer is authorized to exchange the stock saddle for a comparable Bontrager Women’s saddle at no charge to you. More Awesome – saddle time! |